outsourcing

outsourcing

Partners covering your technology needs - so you can focus on business operations & growth

As business conditions and technology change, clients need the flexibility to rethink and revise their outsourcing strategies. Randstad Technologies works with clients to understand their internal challenges and then build ongoing outsourcing solutions for one or more of their technology functions. Whether we deliver onsite or offsite, with our tools or our clients’ tools, we are accountable for the success and growth of the functions that we own through established service levels, trending analysis, and effective communication.

Randstad Technologies has worked with clients for decades to fulfill their outsourcing requirements by taking partial or full ownership of IT functions and delivering the high quality people, tools, and processes tailored to help them attain their goals. Our experience, commitment to delivery excellence, and reliable infrastructure translate into a 97 percent outsourcing client renewal rate.

Standard results and value from outsourcing engagements include:

  • Reduced labor and infrastructure costs
  • Enhanced end-user satisfaction
  • Increased efficiencies
  • Innovation that drives IT and business alignment

Our Outsourcing Services include:

End-User Services
            Service Desk & Call Center
            Desktop & Mobile Support
            Application Management

Operations & Infrastructure
            Data Center
            Command Center
            Infrastructure Management and Monitoring
            IT Operations

Process Ownership
        Business Process Outsourcing 

 
 
 
 
Our expertise / stats
 
Over 1,200 employees dedicated to managed services engagements
 
We manage systems utilized by over 90 million end-users
 
Our Service Desk operation supports over 1.8 million users, across 89 countries, handling over 4 million incidents annually
 
Customer Satisfaction and Agent Quality scores average over 90%