Randstad Technologies' End User services ensures that your employees and clients have the IT support they need - when they need it. As the 2011 HDI Team Excellence Award winner, we have have the proven people, processes and technology that result in quick resolutions and high customer satisfaction. Our services include:
- Service Desk & Call Centers
We take partial or full ownership, depending on the needs of our clients. Our service desk operation provides a single point of contact to assist users and employees with Tier 1, Tier 2, and Tier 3 IT-related problems. Our inbound and outbound Call Centers offer product support answering general inquiries from customers and employees, and have the ability to support sales and outbound marketing endeavors.
- Desktop & Mobile Support
On-site and remote technical support for corporate or employee-owned computers and devices.
- Application Management
Complete management of technology applications including strategy and architecture, upgrades, security administration, and training.